Posts tagged Social Marketing Live
Increasing Customer Service in Facebook, YouTube, Twitter, and Squidoo
Jun 26th
I was at the bank today. There were two or three people behind me, and two tellers. One of the tellers was talking with a customer who had just made a transaction. Although the conversation was personal in nature, not business related, I knew that the teller was patiently and empathetically listening and treating that customer as I would like to be treated.
Twenty seconds later the other teller was ready to service my needs. I noticed that the man behind me became frustrated with the other teller who was listening to her customer. Not more than a minute later, after the customer and teller had parted ways; the guy stomped over and blurted out “Finally! Obviously More >
Social Media Optimization – We’re all OK!
Jan 6th
In our quest to improve upon how we communicate socially – especially on the internet, it’s beneficial to get to the root of the human transaction.
In his best-selling book, I’m OK, You’re OK, Thomas A. Harris discusses Eric Berne’s thoughts on optimizing our social interactions, stating that the unit of social intercourse is called a transaction.
If two or more people encounter each other … sooner or later one of them will speak, or give some other indication of acknowledging the presence of the other. This is called the transactional stimulus. The other person will then say or do something which is in some way related to the stimulus, and that is called the transactional response.
There are key factors that can assist us in our attempts to ensure that there aren’t any discrepancies between the person responding and the person stimulating. Here are a few:
Listen. Whether we are communicating with our brother, client, vendor, or competitor, we should focus first on what they have to say without concentrating on a response while they are still talking. Otherwise we miss the stimulus.
Welcome to Social Marketing Live
Nov 3rd
Wanted to welcome everyone to Social Marketing Live where you can learn about Social Networking, Social Media, Online Marketing, SEO (Search Engine Optimization) training courses. Social Marketing Courses are a dime a dozen these days and that is why it is important you find the best training classes and course.
In this blog you will learn the following:
- What is Social Media?
- How can Social Networking help my business?
- Is there a good Social Marketing Course out there?
- How much time should I spend with SEO and Social Media Marketing?
These are just some of the online marketing topics that we will cover here at Social Marketing Live. If you have any questions ever about any of the above topics feel free to comment below the article posts!
