Social Marketing
Paying Attention to your Worst Customers
Jul 24th
In Jeff Jarvis’ informative book “What Would Google Do?” he discusses how your worst customer is your best friend. When it comes to online business, the key is to create positive, mutually beneficial relationships with all your customers – even those who have previously experienced you when you might not have been at your best.
Go online and find out what people are saying about you. If you don’t know what people are saying about you, whether it’s good or bad, you won’t have adequate information to either improve or maintain your product line or level of service. If they are upset at you, you will see them blog about it on their own blogs and on several social sites. Complaints are more helpful than disgruntled customers who never buy from you again. At least these people give you a chance to More >
Social Media Marketing Freedom
Jul 5th
In this beautiful, sunny, patriotic time of year, I thought I would write an article about the blessings of freedom, not just in these great United States of America, but in the freedom of the internet as well.
I am grateful for the freedom or social media marketing. Being able to build social equity with consumers, vendors, and even competitors has been a boost to all of us in who work online.
Think of what our world would be like without Google, Facebook, Twitter, or Hubpages! Obviously we had to work at learning how to best utilize these sites, relying on the insight of people like Garrett Pierson (Building Social Equity 2.0) to teach us how to become social media marketers. But when we follow basic techniques, it is sweet how easy it is to do business online.
Along with Garrett’s ideas, here are a few that I have learned along the way:
Share. Don’t just go out there focused on your own needs. Karma is real – and what you give will More >
Increasing Customer Service in Facebook, YouTube, Twitter, and Squidoo
Jun 26th
I was at the bank today. There were two or three people behind me, and two tellers. One of the tellers was talking with a customer who had just made a transaction. Although the conversation was personal in nature, not business related, I knew that the teller was patiently and empathetically listening and treating that customer as I would like to be treated.
Twenty seconds later the other teller was ready to service my needs. I noticed that the man behind me became frustrated with the other teller who was listening to her customer. Not more than a minute later, after the customer and teller had parted ways; the guy stomped over and blurted out “Finally! Obviously More >
Social Media Marketing – Pleasing the Right People
Jun 7th
I needed a new printer/copier/fax/scanner today, so I went into an office products store. I bought my machine after getting some great advise from two sales attendants, who also talked me into getting extra ink and the accident-replacement warranty. So you’re saying to yourself, “What does this have to do with social media marketing?” Let me continue.
When I got home, I grabbed the mail and guess what I found. Yep! A discount coupon from the store where I had just purchased my copier. So, after lunch I headed back to the store with my discount coupon. When I arrived, I explained that I had just purchased a copier and had since found the coupon. The attendant remembered me and quickly called for her supervisor and explained my situation. The supervisor said, “They don’t like me doing this, but I’ll take care of you.” A minute later I had my money. So here are a few techniques we can take from this experience and use them in our online Social Media Marketing:
- Help people. Two attendants made sure I was getting the best “bang for More >
When it Comes to Successful Social Media Marketing, Learn to Give to Receive
May 15th
There are many techniques and strategies on how to become successful at social media marketing. They vary from utilizing social forums to taking advantage of social sites.
The technique I want to discuss today is one that I learned from Garrett Pierson, one of the pioneers in social media optimization. He also, just hours ago, completed his first marathon! Garrett wrote the book “What Success Takes” and developed the game changing, twenty-module program called Building Social Equity 2.0.
I want to share his simple social media marketing technique. If you want to increase the percentage of clients who open, read, and act upon the emails you send them, you must More >
People Trust People: The Truth about Online Marketing
Apr 3rd
In the grand scheme of online marketing, the catchphrase “People Trust People” is a foundational principle. We trust individual people more than we trust groups of people. For example, government is difficult to trust because of all the groups interested in laws being regulated in ways that best suit their organization. Businesses are difficult to trust because their principal objective is to earn income.
You might respond that politicians make up government and that sales representatives create a businesses’ revenue. However, I would argue that it is when politicians join with other politicians and sales reps join with other sales reps that the waters tend to get a little murky and More >
Build Relationships That Matter Through Social Media Marketing
Nov 24th
No one likes listening to a sales pitch. But everyone wants to know what his or her friend does for a living. Because of this simple truth, online social sites have gained enormous popularity and website owners are growing their businesses significantly without having to pitch their products.
This article describes specific tools that will increase our social equity online. When we follow these guidelines, we will build relationships that will make a difference in our revenue streams as well as in our personal lives.
First, maintain consistent, if not constant interaction with online associates. This is not just about staying neighborly. When shifts in our industries happen, or are about to happen, our online associates will be there to inform us and give us direction. Having close business contacts could potentially save our businesses. Only through steady, positive communication will we create relationships that matter.
Second, ask for help. When we ask for assistance from experts in our field, it improves our relationship with them, it doesn’t diminish it. People love to feel valued. When they see that our intention to learn is genuine, they will respect us for asking, and our social equity with that person will increase. Stopping other activities to give our complete attention to our online peers is a great way to build social equity.
Third, tell them that you
Social Media Optimization is All About Building Trust
Nov 24th
No, SMO does not stand for Save My Organization. However, when we follow specific, proven strategies, building social equity will do just that – Save our organizations!
Social Media Optimization (SMO) assists organizations in their efforts to reach out to the global market with their products and services. The most important aspect of SMO is to build a strong relationship of trust with clients, vendors, and potential clients.
There are several ways to build trust with the global market. You’ll learn many more in the complete program Building Social Equity 2.0, but here are a few free suggestions to get you started:
